This Return & Refund Policy governs all purchases made through www.avikaprints.com. By placing an order, the customer agrees to the terms outlined below.
Due to the nature of products offered by Avika Prints—including customized, made-to-order, and bulk items—this policy is designed to strictly regulate returns and prevent misuse while ensuring fair resolution in genuine cases.
1. GENERAL PRINCIPLES
All products sold by Avika Prints undergo quality checks before dispatch. However, in rare cases where issues arise, returns or replacements may be considered strictly in accordance with this policy.
Returns are not a default right and are only permitted under clearly defined conditions. Approval of any return or refund request is solely at the discretion of Avika Prints.
2. ELIGIBLE CASES FOR RETURN / REPLACEMENT
A return or replacement request may be considered only if:
- The product received is physically damaged during transit, or
- An incorrect product has been delivered
No other scenarios shall qualify for return unless explicitly approved by Avika Prints.
3. MANDATORY PROOF REQUIREMENT (STRICT)
To initiate any return, the customer must provide:
- A complete unboxing video, recorded from the moment the package is opened
- The video must be continuous, without cuts, edits, or pauses
- Clear supporting images showing the issue
The unboxing video must clearly display:
- The sealed package
- Opening process
- Product condition upon arrival
Failure to provide valid and verifiable proof will result in immediate rejection of the claim without further review.
4. RETURN REQUEST TIMELINE
- All claims must be raised within 7 days of delivery
- Requests submitted after this period will not be considered under any circumstances
5. NON-RETURNABLE AND NON-REFUNDABLE ITEMS
The following are strictly non-returnable and non-refundable:
- All customized or personalized products
- Bulk or corporate orders
- Products approved by the customer before production
- Edible items (including chocolates, nuts, tea, or consumables)
- Products with minor variations in color, print alignment, size, or finish
- Items damaged due to misuse, improper handling, or storage
Any dissatisfaction based on personal preference or expectation mismatch will not qualify for return.
6. CONDITION FOR ACCEPTING RETURNS
If a return is approved:
- The product must be returned in original packaging
- All tags, labels, and accessories must be intact
- The product must not be intentionally damaged or tampered with
Avika Prints reserves the right to reject returns that do not meet these conditions.
7. REPLACEMENT POLICY
Replacement is the primary resolution method.
Once the returned product is received and inspected:
- A replacement product will be dispatched, subject to availability
- In case replacement is not feasible, alternative resolution may be offered at our discretion
8. REFUND POLICY
Refunds are limited and conditional, and will only be processed if:
- Replacement is not possible, or
- The issue is verified and cannot be resolved otherwise
Important Refund Rules:
- No refunds for customized or personalized products under any circumstances
- Refund amount may be adjusted after deductions
9. DEDUCTIONS APPLICABLE
Any approved refund may be subject to deductions including:
- Shipping charges (both forward and return)
- Handling and processing fees
- Payment gateway charges
- Any cost incurred during production (if applicable)
The final refund amount will be determined solely by Avika Prints.
10. RETURN SHIPPING RESPONSIBILITY
- In most cases, return shipping cost is borne by the customer
- If the issue is verified as a seller error, return logistics may be arranged or reimbursed at our discretion
11. INSPECTION AND APPROVAL PROCESS
All returned items will undergo inspection upon receipt.
Approval for replacement or refund will be based on:
- Validity of proof submitted
- Condition of returned product
- Compliance with this policy
The decision of Avika Prints shall be final and binding.
12. LIMITATION OF LIABILITY
Avika Prints shall not be liable for:
- Indirect or consequential damages
- Loss arising from delayed delivery or transit issues
- Customer dissatisfaction due to subjective expectations
In all cases, liability is strictly limited to the value of the product purchased.
13. MISUSE AND FRAUD PREVENTION
To prevent policy abuse:
- Repeated or suspicious claims may be rejected
- Accounts may be restricted for misuse
- False claims may lead to permanent denial of service
14. POLICY MODIFICATIONS
Avika Prints reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Continued use of the website constitutes acceptance of the revised terms.
