This Shipping Policy governs all orders placed through www.avikaprints.com. By placing an order, you agree to the terms outlined below.
Given the nature of our business, which includes customized, made-to-order, and bulk products, shipping timelines and processes may vary depending on product type, quantity, and order specifications.
1. ORDER PROCESSING & DISPATCH
All orders are processed after successful payment confirmation.
Standard Products
Orders for non-customized products are generally processed and dispatched within 48 hours from order confirmation, subject to availability and operational conditions.
Customized & Bulk Orders
Orders involving customization, personalization, or bulk quantities require additional time for production. Dispatch timelines for such orders are:
- Determined based on order quantity and complexity
- Communicated to the customer during or after order confirmation
Customers acknowledge that production timelines are variable and agree to the communicated schedule.
2. SHIPPING METHODS & PARTNERS
Orders are shipped through third-party logistics providers, including but not limited to Shiprocket and its associated courier partners.
Selection of courier service is at the sole discretion of Avika Prints based on serviceability, efficiency, and operational considerations.
3. DELIVERY TIMELINES
Within India
Estimated delivery timeline ranges between 4 to 15 business days, depending on location, product type, and courier performance.
International Orders
Estimated delivery timeline ranges between 8 to 45 business days, depending on destination country, customs clearance, and international logistics conditions.
4. SHIPPING CHARGES
Shipping charges are applied as follows:
- Certain products may be eligible for free shipping
- Bulk, customized, or heavy orders may incur additional shipping charges
- Final shipping cost (if applicable) will be communicated during checkout or order confirmation
Customers agree to bear applicable shipping charges where required.
5. RISK TRANSFER & LIABILITY
Once an order is dispatched and handed over to the logistics partner:
- Ownership and risk transfer to the customer
- Avika Prints shall not be held liable for:
- Delay in delivery caused by courier services
- Loss, theft, or damage during transit
- Non-delivery due to incorrect address provided by the customer
Customers are responsible for providing accurate shipping details at the time of order placement.
6. DELIVERY ATTEMPTS & FAILURE
Courier partners will attempt delivery as per their standard procedures. In case of delivery failure:
- The courier may reattempt delivery or mark the shipment as undelivered
- If the shipment is returned (RTO – Return to Origin):
- Reshipping charges will be borne by the customer
- No refunds will be processed for failed deliveries due to customer unavailability or incorrect details
7. DELAYS & EXTERNAL FACTORS
Delivery timelines are estimates and not guaranteed. Delays may occur due to:
- Weather conditions
- Logistics disruptions
- Government restrictions
- Customs clearance (for international shipments)
- Peak seasons or unforeseen operational issues
Avika Prints shall not be liable for such delays.
8. INTERNATIONAL SHIPPING TERMS
For international orders:
- Customers are responsible for any customs duties, taxes, or import charges applicable in their country
- Delays due to customs clearance are beyond our control
- No liability shall be assumed for additional charges imposed by authorities
9. PARTIAL SHIPMENTS
For bulk or multi-item orders, shipments may be dispatched in parts based on product readiness. Customers agree to accept partial deliveries where applicable.
10. ORDER TRACKING
Tracking details will be shared with the customer once the order is dispatched.
Customers are responsible for tracking their shipment and coordinating with courier partners where necessary.
11. DELIVERY CONFIRMATION
Once a shipment is marked as delivered by the courier partner:
- It shall be considered successfully delivered
- Any claims regarding non-receipt must be raised within a reasonable time and supported by valid evidence
12. ADDRESS & CONTACT RESPONSIBILITY
Customers must ensure:
- Accurate shipping address
- Correct contact details
Avika Prints shall not be responsible for failed or delayed deliveries due to incorrect or incomplete information provided by the customer.
13. DAMAGES DURING TRANSIT
If a product is received in damaged condition:
- Customer must follow the Return & Refund Policy
- A proper unboxing video is mandatory for any claim
Without valid proof, no claim will be accepted.
14. SELLER RIGHTS
Avika Prints reserves the right to:
- Refuse or cancel shipments at its discretion
- Change shipping partners without prior notice
- Modify shipping timelines or charges at any time
15. POLICY MODIFICATIONS
This Shipping Policy may be updated or modified at any time without prior notice.
Continued use of the website constitutes acceptance of the updated policy.
